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Call Center Agent - ARABIC SPEAKER
Smartworld
Abu Dhabi, UAE
The Role
Customer relations:
• To receive fault and information request calls from the customers, and service that call either by resolving on point of contact, or passing the call to the most appropriate person for resolution.
• To monitor the progress of the call from inception to resolution.
• To keep customers informed of the progress of their queries.
• To escalate calls to the Service Desk Manager using predefined procedures where the resolution falls outside agreed targets.
• To receive fault and information request calls from the customers, and service that call either by resolving on point of contact, or passing the call to the most appropriate person for resolution.
• To monitor the progress of the call from inception to resolution.
• To keep customers informed of the progress of their queries.
• To escalate calls to the Service Desk Manager using predefined procedures where the resolution falls outside agreed targets.
Requirements
- Bilingual English and Arabic language are a must.
- with a valid resident visa / on Husband or father visa (employment, visit or tourist visa is unacceptable)
- can join immediately
- work location in Abu Dahbi but can attend job interview in Dubai
- minimum work experience of 1 year
- with a valid resident visa / on Husband or father visa (employment, visit or tourist visa is unacceptable)
- can join immediately
- work location in Abu Dahbi but can attend job interview in Dubai
- minimum work experience of 1 year
About the Company
Smartworld, a joint venture between Etisalat and Dubai World Central, was established in 2008 as a Digital ICT service provider delivering fully integrated and comprehensive managed services across several sectors in the Middle East. Smartworld works closely with government agencies, telecommunications operators, large enterprises as well as small and medium businesses to deliver them unique value.
In the fast-moving and demanding world in which we live and work, once in a rare while a company comes along that actually delivers more than it promises, exceeding the customers needs, beyond their expectations and imagination – A company that is dynamic, innovative and yet completely dependable. A company that raises the bar... That company is Smartworld.
Smartworld depends on its technically advanced next generation infrastructure to deliver best in class customer-aware and lifestyle-enhancing products and services that anticipate customers\' needs. We understand that customers are on-the-go, busy and mobile and expect frictionless and seamless services. By deeply understanding the needs of customers – Smartworld delivers the right products and services at the right time – helping customers simplify their lives, enabling them to transact their businesses and lives easily and ensuring a WOW user-experience from start to finish.
PA *Temp*
Michael Page
Dubai, UAE
The Role
My client a multinational based close to the Dubai Marina are looking for an experienced PA to work on a temporary basis for a number of months.
The role will involve providing comprehensive support to Senior members of the team, diary management, travel booking, organizing meetings.
This is a great opportunity for someone looking for a temporary position and interested in adding a leading company name to their CV.
The role will involve providing comprehensive support to Senior members of the team, diary management, travel booking, organizing meetings.
This is a great opportunity for someone looking for a temporary position and interested in adding a leading company name to their CV.
Requirements
5 + years PA/Support experience
On family/husbands sponsorship
Well presented with string communication skills
Background working for leading local or international businesses
Experience supporting senior members of staff
Good English communication skills
Salary 15,000 AED per month
On family/husbands sponsorship
Well presented with string communication skills
Background working for leading local or international businesses
Experience supporting senior members of staff
Good English communication skills
Salary 15,000 AED per month
About the Company
Michael Page is one of the world's leading professional recruitment consultancies, specializing in the placement of candidates in permanent, contract, temporary and interim positions with clients around the world.
The Group has operations in the UK, Continental Europe, Asia-Pacific and the Americas. In the Middle East we focus on the areas of:
Finance & Accounting Banking & Financial Services Procurement Property & Construction Engineering & Supply Chain Oil & Gas Technical and Engineering Human Resources Sales Marketing Technology Secretarial Executive Search Legal
The Group operates through 161 offices in 33 countries and employs over 5,000 employees worldwide.
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