SAUDI ARABIA JOB VACANCIES

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Technical Manager

Creative Technology Solutions

Riyadh, Saudi Arabia

The Role

Schools and Education Institutions in KSA are under increased pressure to embed eLearning technologies that deliver measurable student learning outcomes, and increased course efficiencies. As a result the region is experiencing unprecedented growth in demand and usage of technology solutions in teaching and learning. The Technical Manager will deliver training of our technology solutions to our digital users, assist in driving sales and provide customers with after sales support. The ideal candidate will have been working at an educational institution responsible for Software, Hardware, Support and Training.

English is a must and spoken Arabic highly recommended.

Core Responsibilities

Education Technology:
- Consult with customers to understand their full service needs around technical training and technical support of our educational products and work collaboratively with customers and internal stakeholders to design and deliver tailor made solutions, training programmes and escalation plans to all key institutions and customers.

Assist in driving usage of our digital education products and services:
- Encourage usage of our digital products and solutions by delivering product training and workshops.
Competencies:
- Previous experience in Cloud-Based solutions
- Knowledge of current instructional theories for collaborative learning with web-based tools
- Excellent command of Microsoft Education Software (Excel, Word, Power Point, SharePoint, Active Directory and Intune), Intel Education (Classroom Management Software), PC operating systems and web technology
- Previous experience in hardware repair (Tablets, Smartphones, etc …) is a plus.
- Experience in the education and academic publishing industry
- Strong project management skills
- Experience with BlackBoard, Moodle or other learning technologies
- Willingness to travel extensively within Saudi Arabia and at times internationally

Requirements

- Bachelor's degree in any field is required with preferably four to six years experience in a client facing role or a Master’s degree with two to four years experience in a similar role. The highest level of communication skills and professionalism are a necessity in order to effectively work with digital users. Teacher training skills preferred.

Previous Work Experience
- Experience of delivering training, or teaching in Education
- Experience with web-based course management and/or content management systems

Personal Style and Behaviour
- Eager to Learn
- Positive attitude
- Keen to help and support customers with solutions to technical problems
- Ability to work independently and as part of a team
- Skill in following through on assignments with minimal direction and working around unknowns
- Excellent communication skills, both written and verbal

About the Company

Creative Technology Solutions is a multi-skilled software service provider with a highly competent workforce and strong regional presence. With years of honed expertise in school management solutions and e-learning education CTS adopts a competent global delivery model in providing value-based solutions as well as professional services to clients in the Middle East region.

CTS strongest advantage is its excellent pool of skilled resources, recruited from the finest clan of professionals in the industry. They provide a vibrant combination of education consultancy services and technology skills.

CTS delivers a full-fledged school management solutions as well as a comprehensive e-learning international curriculum for schools.

With a client base that spans across multiple countries, CTS has accumulated an enviable list of clients in the education segment. CTS Solutions client relationships are based on the belief that the client comes first the first time, every time.

CTSs competitive advantage and the source of great value to our clients comes not only from our expertise in IT solutions and professional services, but from several years of vast experience in applying state of art solutions for schools in the Middle East.

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